Snow Joe / Sun Joe - Get Equipped ™ - Customer Service  > Faqs
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Customer Service (1-866-766-9563) Mon-Fri 9AM-5PM EST
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  • I've pressed the switch button, then squeezed the handle, but my Snow Joe + Sun Joe tool does not power on. What should I do?
  • Does my Snow Joe + Sun Joe tool come with an outdoor extension cord?
  • Where can I buy a replacement part to my Snow Joe + Sun Joe product?
  • Battery Recycling
  • Requesting a Brochure
  • Discontinued Products and Parts
  • Obtaining a Manual/Parts Diagram
  • Can the EcoSharp 40 V 4.0 Ah battery pack (model iBAT40) and the EcoSharp PRO 40 V 5.0 Ah battery pack (model iBAT40XR) be used interchangeably with all iON tools?
  • Hi, I’m a repair dealer; how can I become an authorized Snow Joe Service Center?
  • Hi, I’m a consumer; do you have any local authorized Snow Joe Service Centers by me?
  • Hi, I am looking to buy a Snow Joe + Sun Joe product at a local store; where are they stocked by me?
  • We would like to feature Snow Joe + Sun Joe in the press; who should we contact?
  • How do I register my Snow Joe + Sun Joe tool so it is covered under warranty?
  • I live in Canada, where can I buy Snow Joe + Sun Joe products?
  • How can I become an authorized Snow Joe + Sun Joe dealer?

    I've pressed the switch button, then squeezed the handle, but my Snow Joe + Sun Joe tool does not power on. What should I do?
    As an added safety feature, the machine will only power on while pressing the switch button and squeezing the handle simultaneously. Use your finger on one hand to press the switch button and use your other hand to squeeze the handle or pull the trigger. Once your machine starts, you may then release your finger on the switch button, and grip the handle with both hands to maintain operation. If you wish to power off, simply release your grip on the handle.

    Remember to always read the instructions before operating your machine. If you have any questions, we are here to help at (866) 766-9563.

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    Does my Snow Joe + Sun Joe tool come with an outdoor extension cord?
    Snow Joe + Sun Joe tools generally do NOT come with an outdoor extension cord, unless a specific retailer offers it in a special promotional offer.

    Make sure to use a UL-rated outdoor extension cord indicated for all weather use. Outdoor extension cords are usually sold in increments of 25 ft. Select the cord length and wire gauge that is right for your product and area. For use with your Snow Joe + Sun Joe tool, we recommend the Power Joe PJEXT50-B 50-Foot 14-Gauge Extension Cord with Lighted End, available for purchase on our website.

    TIP:
    To prevent the power cord from disconnecting during use, use the cord lock feature on your unit, or simply tie the cord in loose knot around the handle of your Snow Joe + Sun Joe tool before connecting it to the plug on the unit.

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    Where can I buy a replacement part to my Snow Joe + Sun Joe product?
    Many of the most commonly requested parts are available online under the 'Buy Genuine Parts' department. If your part is not online, simply call us at (866) 766-9563, and a technical support representative will be happy to assist you.
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    Battery Recycling
    At Snow Joe we support the collection and recycling of rechargeable batteries.

    The Rechargeable Battery Recycling Corporation (RBRC) can give you information on where to take the batteries in your area. Visit Call2Recycle.org or call 1-800-8BATTERY (1-800-822-8837).

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    Requesting a Brochure
    Please contact us at 1-866-766-9563, Mon-Fri 9AM-5PM EST for a Brochure. We will send you one at no charge.
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    Discontinued Products and Parts
    Please call us at our toll free number 1-866-766-9563 and we will try our best to replace parts/products that have been discontinued.
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    Obtaining a Manual/Parts Diagram
    For your convenience, our manuals and parts diagram are accessible on our website. For a manual, just click on our customer service link, click on user guides, than select your model. For your convenience, our user guides come in English, Spanish, and French. You can also obtain a manual for each item by clicking on the unit. For our parts diagram, click our products link, then on genuine parts. Continue by clicking on the proper category for your product and then on your specific product. On the top of the page will be a link stating to “download parts diagram”. Once clicked, you will be able to view the diagram and a list of parts labeled.
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    Can the EcoSharp 40 V 4.0 Ah battery pack (model iBAT40) and the EcoSharp PRO 40 V 5.0 Ah battery pack (model iBAT40XR) be used interchangeably with all iON tools?
    Yes, both the EcoSharp 40 V 4.0 Ah battery pack (model iBAT40) and the EcoSharp PRO 40 V 5.0 Ah battery pack (model iBAT40XR) can be used with all iON and iON PRO series tools. Both batteries also utilize the same 40 V EcoSharp charger (model iCHRG40).
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    Hi, I’m a repair dealer; how can I become an authorized Snow Joe Service Center?
    At this time, all service is handled by Snow Joe’s Service Department in Edison, NJ.
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    Hi, I’m a consumer; do you have any local authorized Snow Joe Service Centers by me?
    We offer exceptional no-hassle customer service through our official Service Department. For any problems, please contact Customer Service at 1-866-766-9563 (Mon-Fri, 9AM-5PM EST) with your product’s serial number, and we will gladly resolve any issues you may be experiencing.
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    Hi, I am looking to buy a Snow Joe + Sun Joe product at a local store; where are they stocked by me?
    Many Snow Joe + Sun Joe products are carried locally. Please call your local retail store in advance to check for pricing and availability. Of course, you could always purchase our products online at many of our fine retailers, such as Amazon.com and HomeDepot.com.
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    We would like to feature Snow Joe + Sun Joe in the press; who should we contact?
    For all media and press inquiries, please contact Alison or Matt at (312) 565-3900.
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    How do I register my Snow Joe + Sun Joe tool so it is covered under warranty?
    To register your unit, either complete the included yellow registration card and mail it back to us, or use our website to the register your unit. Simply click on 'Customer Service', then 'Product Registration', and complete the short form to activate your warranty!
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    I live in Canada, where can I buy Snow Joe + Sun Joe products?
    Snow Joe + Sun Joe products are available for purchase on snowjoe.com. Shipping charges are based on the item’s weight. Shipping lead-times are generally 1-2 weeks. In order to get the best value, we suggest that you shop our line-up through one of our authorized Canadian retail partners. Amazon.CA, HomeDepot.CA, Wal-Mart Canada and Lowe’s Canada are among the many Canadian retailers that stock our product both online and in store. Plus many of these outlets offer Free Shipping! If you have any questions on where to buy our products, please feel free to call us at 1-866-766-9563.
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    How can I become an authorized Snow Joe + Sun Joe dealer?
    If you are interested in becoming an authorized Snow Joe dealer, please call 1-866-SNOWJOE and you will be directed to one of our corporate sales representatives. You may also submit your dealer inquiry by completing the online form in the 'Contact Us' section.
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    Snow Joe and Sun Joe specialize in developing innovative outdoor tools to keep your home looking beautiful throughout the year, whether the snow is falling or the sun is shining. Shop high quality outdoor power equipment products including cordless electric snow throwers, leaf blowers, lawn mowers, trimmers, edgers, tillers, log splitters and genuine Snow Joe parts. See how Snow Joe and Sun Joe make it easy to GET EQUIPPED with the right tools to tackle everyday household chores.

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