Snow Joe / Sun Joe - Get Equipped ™ - Customer Service  > Faqs
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Customer Service (1-866-766-9563) Mon-Fri 9AM-5PM EST
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  • I've pressed the switch button, then squeezed the handle, but my Snow Joe /Sun Joe tool does not power on. What should I do?
  • Does my Snow Joe or Sun Joe tool come with an outdoor extension cord?
  • Where can I buy a replacement part to my Snow Joe / Sun Joe product?
  • Battery Recycling
  • Requesting a Brochure
  • Discontinued Products and Parts
  • Obtaining a Manual/Parts Diagram
  • Hi, I’m a repair dealer; how can I become an authorized Snow Joe Service Center?
  • Hi, I’m a consumer; do you have any local authorized Snow Joe Service Centers by me?
  • Hi, I am looking to buy a Snow Joe/Sun Joe product at a local store; where are they stocked by me?
  • How can I become an authorized Snow Joe and Sun Joe dealer?

    I've pressed the switch button, then squeezed the handle, but my Snow Joe /Sun Joe tool does not power on. What should I do?
    As an added safety feature, the machine will only power on while pressing the switch button and squeezing the handle simultaneously. Use your finger on one hand to press the switch button and use your other hand to squeeze the handle or pull the trigger. Once your machine starts, you may then release your finger on the switch button, and grip the handle with both hands to maintain operation. If you wish to power off, release your grip on the handle.

    Remember to always ready the instructions before operating your machine. If you have any questions, we are here to help at 866-766-9563.

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    Does my Snow Joe or Sun Joe tool come with an outdoor extension cord?
    Snow Joe and Sun Joe tools generally do NOT come with an outdoor extension cord, unless a specific retailer offers it in a special promotional offer.

    Make sure to use a UL-rated outdoor extension cord indicated for all weather use. Outdoor extension cords are usually sold in increments of 25 ft. Select the cord length and wire gauge that is right for your product and area.

    TIP:
    To prevent the cord from disconnecting during use, tie it in loose knot around the handle of your Snow Joe or Sun Joe tool before connecting it to the plug on the unit.

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    Where can I buy a replacement part to my Snow Joe / Sun Joe product?
    Some of the commonly requested parts are available online under the 'Buy Genuine Parts' department. If your part is not online, simply call us at 866-766-9563 and a technical representative can assist you.
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    Battery Recycling
    At Snow Joe we support the collection and recycling of rechargeable batteries.

    The Rechargeable Battery Recycling Corporation (RBRC) can give you information on where to take the batteries in your area. Visit Call2Recycle.org or call 1-800-8BATTERY (1-800-822-8837).

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    Requesting a Brochure
    Please contact us at 1-866-766-9563, Mon-Fri 9AM-5PM EST for a Brochure. We will send you one at no charge.
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    Discontinued Products and Parts
    Please call us at our toll free number 1-866-766-9563 and we will try our best to replace parts/products that have been discontinued.
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    Obtaining a Manual/Parts Diagram
    For your convenience, our manuals and parts diagram are accessible on our website. For a manual, just click on our customer service link, click on user guides, than select your model. For your convenience, our user guides come in English, Spanish, and French. You can also obtain a manual for each item by clicking on the unit. For our parts diagram, click our products link, then on genuine parts. Continue by clicking on the proper category for your product and then on your specific product. On the top of the page will be a link stating to “download parts diagram”. Once clicked, you will be able to view the diagram and a list of parts labeled.
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    Hi, I’m a repair dealer; how can I become an authorized Snow Joe Service Center?
    At this time, all service is handled by Snow Joe’s Service Department in Edison, NJ.
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    Hi, I’m a consumer; do you have any local authorized Snow Joe Service Centers by me?
    We offer exceptional no-hassle customer service through our official Service Department. For any problems, please contact Customer Service at 1-866-766-9563 (Mon-Fri, 9AM-5PM EST) with your product’s serial number, and we will gladly resolve any issues you may be experiencing.
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    Hi, I am looking to buy a Snow Joe/Sun Joe product at a local store; where are they stocked by me?
    Many Snow Joe/Sun Joe products are carried locally. Please call your local retail store in advance to check for pricing and availability. Of course, you could always purchase our products online at many of our fine retailers, such as Amazon.com and HomeDepot.com.
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    How can I become an authorized Snow Joe and Sun Joe dealer?
    If you are interested in becoming an authorized Snow Joe dealer, please call 1-866-SNOWJOE and you will be directed to one of our corporate sales representatives. You may also submit your dealer inquiry by completing the online form in the Contact Us section.
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    Snow Joe and Sun Joe specialize in developing innovative outdoor tools to keep your home looking beautiful throughout the year, whether the snow is falling or the sun is shining. Shop high quality outdoor power equipment products including cordless electric snow throwers, leaf blowers, lawn mowers, trimmers, edgers, tillers, log splitters and genuine Snow Joe parts. See how Snow Joe and Sun Joe make it easy to GET EQUIPPED with the right tools to tackle everyday household chores.

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