Snow Joe / Sun Joe - Get Equipped ™ - Customer Service  > Faqs
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Customer Service (1-866-766-9563) Mon-Fri 9AM-5PM EST
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  • Which snow thrower is right for me?
  • I've pressed the switch button, then squeezed the handle, but my Snow Joe /Sun Joe tool does not power on. What should I do?
  • Does my Snow Joe or Sun Joe tool come with an outdoor extension cord?
  • Where can I buy a replacement part to my Snow Joe / Sun Joe product?
  • Battery Recycling
  • Requesting a Brochure
  • Discontinued Products and Parts
  • Obtaining a Manual/Parts Diagram
  • Where can I purchase Snow Joe / Sun Joe products?
  • How can I become an authorized Snow Joe and Sun Joe dealer?

    Which snow thrower is right for me?
    When choosing a snow thrower, it is important to consider the area you will clear, the amount of snowfall, on average, you typically receive, and the ease of unit operation.

    The Snow Joe 322P electric snow thrower is ideal for removing light snowfall (about 1-4 inches deep) from decks, steps, patios, and sidewalks. Its lightweight, ergonomic design and compact shape make it easy to maneuver and manipulate in tight spaces. It also fits easily into a closet, rather than requiring a large storage space, such as a garage or basement. If you're looking for an easy way to quickly remove light snowfall from decks, steps, patios, and small walks, then the Snow Joe 322P would be your best bet.

    The Snow Joe Ultra SJ620/621 electric snow thrower is a heavier duty machine designed to tackle heavier snowfall (6-11 inches deep) from large driveways and walkways. Powered by a 13.5 amp motor, the Snow Joe Ultra moves up to 650 pounds of snow per minute, clearing an area up to 2150 square feet per hour. Greater snow control is afforded by the unit's 180 degree adjustable chute that lets you put the snow where you want it. Both the 322P and the SJ620/621 models are powered electrically, making them effortless to start and maintain. If you're looking for an easy-to-use machine to tackle heavy snowfall on large driveways and walkways, then the Snow Joe Ultra series would be the right choice for you.

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    I've pressed the switch button, then squeezed the handle, but my Snow Joe /Sun Joe tool does not power on. What should I do?
    As an added safety feature, the machine will only power on while pressing the switch button and squeezing the handle simultaneously. Use your finger on one hand to press the switch button and use your other hand to squeeze the handle or pull the trigger. Once your machine starts, you may then release your finger on the switch button, and grip the handle with both hands to maintain operation. If you wish to power off, release your grip on the handle.

    Remember to always ready the instructions before operating your machine. If you have any questions, we are here to help at 866-766-9563.

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    Does my Snow Joe or Sun Joe tool come with an outdoor extension cord?
    Snow Joe and Sun Joe tools generally do NOT come with an outdoor extension cord, unless a specific retailer offers it in a special promotional offer.

    Make sure to use a UL-rated outdoor extension cord indicated for all weather use. Outdoor extension cords are usually sold in increments of 25 ft. Select the cord length and wire gauge that is right for your product and area.

    TIP:
    To prevent the cord from disconnecting during use, tie it in loose knot around the handle of your Snow Joe or Sun Joe tool before connecting it to the plug on the unit.

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    Where can I buy a replacement part to my Snow Joe / Sun Joe product?
    Some of the commonly requested parts are available online under the 'Buy Genuine Parts' department. If your part is not online, simply call us at 866-766-9563 and a technical representative can assist you.
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    Battery Recycling
    At Snow Joe we support the collection and recycling of rechargeable batteries.

    The Rechargeable Battery Recycling Corporation (RBRC) can give you information on where to take the batteries in your area. Visit Call2Recycle.org or call 1-800-8BATTERY (1-800-822-8837).

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    Requesting a Brochure
    Please contact us at 1-866-766-9563, Mon-Fri 9AM-5PM EST for a Brochure. We will send you one at no charge.
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    Discontinued Products and Parts
    Please call us at our toll free number 1-866-766-9563 and we will try our best to replace parts/products that have been discontinued.
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    Obtaining a Manual/Parts Diagram
    For your convenience, our manuals and parts diagram are accessible on our website. For a manual, just click on our customer service link, click on user guides, than select your model. For your convenience, our user guides come in English, Spanish, and French. You can also obtain a manual for each item by clicking on the unit. For our parts diagram, click our products link, then on genuine parts. Continue by clicking on the proper category for your product and then on your specific product. On the top of the page will be a link stating to “download parts diagram”. Once clicked, you will be able to view the diagram and a list of parts labeled.
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    Where can I purchase Snow Joe / Sun Joe products?
    The Snow Joe and Sun Joe product line is available at many retail store locations throughout the United States and Canada and through authorized online dealers. To find the store location nearest you, go to the Where to Buy section at the top of this screen.
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    How can I become an authorized Snow Joe and Sun Joe dealer?
    If you are interested in becoming an authorized Snow Joe dealer, please call 1-866-SNOWJOE and you will be directed to one of our corporate sales representatives. You may also submit your dealer inquiry by completing the online form in the Contact Us section.
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    Snow Joe and Sun Joe specialize in developing innovative outdoor tools to keep your home looking beautiful throughout the year, whether the snow is falling or the sun is shining. Shop high quality outdoor power equipment products including cordless electric snow throwers, leaf blowers, lawn mowers, trimmers, edgers, tillers, log splitters and genuine Snow Joe parts. See how Snow Joe and Sun Joe make it easy to GET EQUIPPED with the right tools to tackle everyday household chores.

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