Snow Joe® + Sun Joe® Customer Promise

Customer Promise

Above All Else, Snow Joe® + Sun Joe® are dedicated to you, our customer. We strive to make your experience as pleasant as possible. Unfortunately, there are times when a product does not work or breaks under normal operating conditions. We think it’s important that you know what you can expect from us. That’s why we created the Snow Joe® + Sun Joe® promise.

Our Promise: Snow Joe® + Sun Joe® warrant new, powered products for two years* from the date of purchase. If your product does not work, we will fix it by sending a part free of charge or by replacing it with the same or comparable product at no charge. How cool is that! Before you know it, you’ll be back in action cutting, sawing, mowing, washing and…?

When you purchase your powered Snow Joe or Sun Joe tool directly from snowjoe.com, you get the added advantage of protecting your purchase beyond the standard 2 year manufacturer’s warranty. Choose from +1 year, +2 years or +3 years of extended coverage by selecting the bronze, silver or gold protection shields (where applicable) for up to 3 years, 4 years and 5 years of total tool protection. When we say we stand behind our product, we mean it! Now you can blow, mow, cut, saw or tend to any other yard task with the confidence of knowing that if there is a problem with your tool within the warranty period, we will gladly solve it.

Sometimes tools came back to us and need some tender love and care. Next, they’re rehabilitated, rebuilt and repaired until they’re nearly new! Every Factory Refurbished product comes backed by our unparalleled 90-day warranty. That’s 90 days of power, performance, and peace of mind. And if your tool needs just a bit more therapy while under warranty, let us know and we’ll give it the care it needs — guaranteed.

*Excludes EcoSharp® Lithium-Ion batteries, which are backed by our full 90-day warranty. Every now and then we all need a good recharge.