Returns Policy:

If you are not completely satisfied with your purchase at our website, you may return those items within 30 days of receiving your shipment to receive a full refund (less than $8.00 return shipping fee) or receive an Instant Credit (up to you). After 30 days, please refer to the manufacturer's warranty included with your product.
A return shipping fee will not be deducted if you are returning damaged, defective products or if an item shipped to you incorrectly.
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Free Shipping:

Orders totaling $75 or more receive FREE standard ground shipping at checkout.* Taxes, shipping, discounts, protection plans, gift cards and gift-wrapping charges do not count toward the minimum qualifying purchase. This offer applies to the 48 contiguous U.S. states only. Does not include shipping surcharges or flat rates. Additional oversized freight charges may apply.

*Some items may not be eligible for free shipping. Exclusions apply. See item pages for details.


Customer Promise:

Above All Else, Snow Joe® + Sun Joe® are dedicated to you, our customer. We strive to make your experience as pleasant as possible. Unfortunately, there are times when a product does not work or breaks under normal operating conditions. We think it’s important that you know what you can expect from us. That’s why we created the Snow Joe® + Sun Joe® promise.

Our Promise: Snow Joe® + Sun Joe® warrant new, powered products for two years from the date of purchase. If your product does not work, we will fix it by sending a part free of charge or by replacing it with the same or comparable product at no charge. How cool is that! Before you know it, you’ll be back in action cutting, sawing, mowing, washing and…?